Shipping Policy
Shipping Policy
All Base1 Active products are made to order, so please allow additional time for production before shipping.
Production Time
Most items take 3-7 business days to produce. During busy periods or sales, production may take slightly longer.
Estimated Delivery Times
| Region | Shipping Time | Cost |
|---|---|---|
| United Kingdom | 2-5 business days | From £1.85 |
| Europe (EU & EFTA) | 5-10 business days | From £3.42 |
| United States | 5-12 business days | From £3.34 |
| Canada | 7-14 business days | From £5.21 |
| Australia & NZ | 7-14 business days | From £5.36 |
| Rest of World | 7-20 business days | From £5.95 |
Total delivery time = production time + shipping time.
Tracking
You'll receive a shipping confirmation email with tracking details once your order is dispatched.
Customs & Import Duties
For international orders, customs duties and taxes may apply upon delivery. These charges are the responsibility of the recipient and are not included in our shipping rates.
Lost or Delayed Packages
If your package hasn't arrived within the estimated timeframe, please contact us at matt@baseone.uk and we'll investigate with the carrier.